Frequently Asked Questions

Wherever works for you: the international airport, your hotel or Airbnb, the water taxi terminal, or a border crossing. Just confirm the exact address when you book.

We track your flight in real time, so a delay doesn't cost you anything extra, your driver simply adjusts the pickup time. If your flight is canceled, message us on WhatsApp as soon as you can and we'll rebook your transfer.

Each vehicle tier comfortably fits standard checked and carry-on luggage for its passenger capacity, from a Sedan/MPV (1-3 pax) up to a Large Van (6-9 pax). Traveling with extra or oversized bags? Let us know when you book so we can confirm the right vehicle.

Yes. Short stops for restrooms, food, or photos are no problem, just mention them when you book or tell your driver on the day.

Yes, for any transfer crossing into Mexico or Guatemala, every passenger needs a valid passport. Our drivers assist with the exit and entry process on both sides of the border.

Yes. You can pay by credit card or online payment when you book, or in cash directly with your driver.

The price you're quoted is the price you pay, fuel, tolls, and your driver are all included. The only thing that can add to your total is an optional extra like a child car seat.

Gratuity is not included in the fare. It's always appreciated but entirely optional, left to your discretion.

Yes. Message us on WhatsApp or by email with the change you need, pickup time, passenger count, or route, and we'll confirm it based on driver availability.

We kindly ask that you let us know as early as possible if your plans change. Most of our transfers are paid on arrival, so once your booking is confirmed, we've already committed a driver and vehicle to reach your pickup point, at a real cost to us if a trip is canceled last-minute or the passenger doesn't show. The earlier you reach out on WhatsApp or by email, the easier it is for us to reassign that driver and avoid that loss, and the more flexibility we're able to offer you in return.

Yes, infant and booster seats are available for $5 per direction. A child using a car seat counts as a passenger; an infant under 2 riding on a lap does not.

Often, yes, just tell us ahead of time. Depending on the extra people or bags, we may need to move you into a larger vehicle tier to keep everyone comfortable.